The world’s most successful retail businesses are also those that take employee satisfaction as seriously as they do customer satisfaction. For that reason, I’ve put Service-Profit Chain theory at the heart of our training.

As a result, we’re brilliant at helping staff understand the worth of what they do. Our tutors regularly send delegates back to their businesses more enthused, engaged and motivated than ever before.

It’s about connecting people with the emotional context of what they really do for customers: it’s not stacking shelves, or ‘just’ running shops – it’s helping improve lives in important and vivid ways. Our skill is that we’re able to make that connection credible and easy to believe in.

Doesn’t matter if clients give us senior management or new starters to train – we help all of them connect and improve.

Typical Work Areas

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